Factory System Support (FSS) Specialist
Your New Role
We are now looking for a Factory System Support (FSS) Specialist for an exciting assignment within a global manufacturing environment in Gothenburg. In this role, you will play a key part in a major system transformation program, supporting the introduction of new standardised factory IT/OT solutions, including Manufacturing Execution Systems (MES) and Track & Trace (T&T).
The assignment is divided into two phases. During the project phase, you will be part of a large-scale system implementation initiative, actively contributing to testing, configuration, training, issue resolution and stabilization activities. You will build deep understanding of factory processes, production environments, and integrated systems while working closely with both project and operations teams.
In the operational phase, you will transition into a full-time L2 Factory Systems Support role, providing hands-on, on-site support for factory systems. You will manage incidents and service requests via ServiceNow, troubleshoot factory IT/OT equipment, and ensure stable operations of production-critical systems. You will also contribute to continuous improvement, documentation, and knowledge sharing within the support organisation.
This is a highly operational and hands-on role, ideal for someone who enjoys working close to production environments and takes ownership from issue identification to resolution.
Company Presentation
You will join a large international manufacturing organisation undergoing a significant digital transformation across its production sites in Sweden. The environment is highly collaborative, technology-driven, and focused on operational excellence and continuous improvement.
Good to Know
Scope of employment: Full-time, 100%
Type of contract: Consultant assignment via JobBusters
Working model: On-site minimum 60%, increased presence during onboarding
Start date: 2026-06-01
End date: TBD
Application deadline: As soon as possible
In your application: Please ensure your CV clearly demonstrates how you meet the required qualifications
To succeed in this role, you will need:
Experience in IT support or helpdesk roles (1–3 years), preferably in industrial environments
Knowledge of ITIL processes and ServiceNow or similar ITSM tools
Understanding of MES/MOM (preferably Apriso) and Track & Trace systems (preferably Inexto) is highly meriting
Basic knowledge of OT environments such as SCADA/PLC, OPC (Kepware), or Siemens TIA
Personal qualities
You are structured, service-minded, and proactive. You enjoy problem-solving in complex technical environments and thrive in close collaboration with production and IT stakeholders.
What we Offer
Secure employment with collective agreement, insurance and pension
Wellness allowance and employee benefits
Pension advisory services and flex pension options
Parental leave compensation
Occupational health services
Long-term assignments with dedicated consultant support
Strong opportunities for professional growth and network expansion
- Department
- IT och Tech
- Platser
- Göteborg
- Distansarbete
- Hybridarbete
Om JobBusters AB
JobBusters är ett auktoriserat personaluthyrnings- och rekryteringsföretag. Vi är inriktade mot tjänstemän och sätter stort värde i att hitta rätt person till rätt position. Vi vet hur viktig den enskilda medarbetaren är för verksamheten. Är du ute efter ett nytt utvecklande jobb eller letar efter kunnig personal, har du kommit rätt. Genom att vara flexibla, tillgängliga och närvarande i relation till kund, konsult och kandidat kan vi hitta våra kunders drömkandidat och våra kandidaters drömjobb.
Vår vision är att både möta och överträffa de förväntningar och krav som ställs på oss. För att göra detta använder vi oss av en enkel, trygg och träffsäker rekryteringsprocess. Vi strävar efter att skapa personliga och långsiktiga relationer med såväl kunder som kandidater, men framförallt vill vi hitta rätt person till rätt position.